Frequently Asked Questions

Do you have questions?
Get the answers you need about us and our services.

Why Faramove?

Faramove help businesses and individuals move packages and cargo within Nigeria and across the globe at flexible prices. We provide imports, exports, domestic and international shipping services.
We offer flexible pricing that suits our users’ budget. Send packages from one location to multiple locations with the Multiple Destination feature.

How do I begin?

To begin, you need to create an account.
If you choose to use our web app, go to the signup page and create an account
If you choose to use our mobile app, download the mobile app and create your account
Fill out the signup form, and complete account setup
Your account gets activated and You’re all set!

How to add my teammates to my business account

Users with an ‘owner’ role in the account can invite a new user to join their business account.
Kindly tap the button ‘invite new member’ under the settings page in the ‘Team’ category, enter the email address of the new teammate. The New teammate will be added to your account after completing the steps in the invitation email.

Which industry does Faramove support

Faramove provides logistics solutions to businesses from a wide variety of industries. Our comprehensive services support a range of businesses, including SMEs, E-commerce, retail, manufacturing, construction, and more. With a versatile fleet of vehicles, Faramove is equipped to meet the unique logistics needs of users.
Faramove prices change sometimes. Why is that?

Shipping costs vary depending on your service type, package weight / volumetric weight, package type, value added services, and destination address. Heavier items and remote locations may attract higher charges.
Are there restrictions on the goods that I can send via Faramove?

Yes, dangerous goods such as narcotic and psychotropic Items are prohibited by circulation or delivery by national law agencies.
Which measurements do I need to provide for my package?

The weight should be in kilograms (kg), and dimensions in centimeters (cm). Calculations for weight are based on the actual weight of the package versus its volumetric weight, depending on whichever is higher.
What is volumetric weight?

Volumetric weight, alternatively referred to as 'dimensional weight,', is a measurement technique that factors in the dimensions of a package, encompassing its length (measured from left to right), width (measured from front to back), and height (measured from top to bottom).
How do I label my package?

Faramove will provide a shipment ID or a distinctive QR code. It is crucial to ensure the accuracy of the provided details, as any error or mistake could potentially lead to delays in the shipping process.
What are the shipping options on Faramove?

ServiceSub-servicePricing Considerations
Ship within Nigeria
Express Delivery

Instant shipping Quotes.

Best for low value and small packages.

In-Country Haulage

Price Offers and Counter-offer.

Border transportation.

Best for high-value and truckloads packages.

Inclusive of customs clearance
Ship international
Import

Insurance and customs procedures, to ensure shipments navigate smoothly.

Home-delivery or Hub-pickup

Export

Real-Time Shipment Tracking.

Proper documentation process; Packing list, Commercial invoice, Ocean/Air waybill, Certificate of Origin etc.

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