Privacy Policy

1.Information
1.1.This privacy statement outlines the methods by which Faramove and its affiliates (collectively, "we," "our," "us," and "Faramove") collect, hold, process, transfer, and use your data as well as the rights associated with that data processing. Faramove refers to the specific organisation offering you Services on the date you receive this privacy statement. (Please refer to APPENDIX 2 for a list of all Faramove entities.
1.2.
This Privacy Policy relates to the following personal information that we gather about you when you use or access our web applications, mobile applications, and our website at https://www.faramove.com (collectively referred to as "Applications").
1.3.We run applications and a website to serve as a platform that links users to drivers, including those who use other forms of transportation, and to assist in enabling those drivers to offer on-demand delivery services and purchasing services (collectively, "Services"). Our services and applications are primarily intended for adults. Unless such data has been provided with prior consent from a relevant person, we will not intentionally collect any personal data from minors (i.e., people who have not reached the age of 18 or the equivalent minimum age for full legal capacity in relevant jurisdiction) (i.e. a person who has parental responsibility for the minor). If you, as the pertinent person, disclose to us the personal information of a child for whom you are responsible as a parent, you hereby give your consent to the collection and processing of that child's information and accept and agree to be bound by this Privacy Policy. If we learn that a minor's personal information has been collected without the consent of a person who has parental responsibility for that minor, we will delete that information.
1.4.
Personal information belonging to (collectively referred to as "you" or "your"):

(A) Visitors: those who access or download content from our website or applications without first qualifying as a User as defined below;

(B) Users are people who: I use, request, or receive Services; (ii) get in touch with us via our website, applications, phone, or another method of communication; (iii) participate in our competitions or contests, or (iv) sign up for our updates or blog;

(C) Agents: people who speak on behalf of our corporate clients or business partners, like fleet owners, managers, or other executives;

(D)  Drivers are people who offer or submit applications to us to provide Services through our Applications, either on their own or through partners' businesses, whether or not they are subsequently successfully registered as drivers for Faramove.

1.5. Before using our website, services, or applications, please take the time to read and comprehend this privacy statement.
2.Sources of personal data
2.1.     We may ask you to submit your personal information when you visit our website, access or use our Applications, or both. We might not be able to offer you our products or services, answer any questions you might have, or otherwise interact with you if you do not provide the necessary information. You might not be able to use our website or Applications to order delivery services, for instance.
2.2.
 We'll gather and use the personal information to

(A)     provided to us directly by you, such as when you create an account through one of our Applications, participate in one of our competitions, contests, or promotional activities, subscribe to our blog or updates, or contact us by phone, email, or other means through one of our websites or Applications;

(B)     generated during your use of our website, Services and Applications. For example, we may collect your IP address and device information when you visit our website.

(C)    We acquired from outside sources (such as third-party agents, other Users, our service providers and business partners). For instance, other Users may give us your name and phone number when booking a vehicle for you, and our third-party agents may give us additional verification and background information about Drivers..

2.3.Through software development kits ("SDKs") utilised in the provision of the Services, we may also gather personal data.  
2.4.    In order to process a driver's request to enter or participate in the driver programs, we may also collect personal information from drivers who take part in our driver referral program and driver campaign (collectively, "Drivers' Programs").
3.What personal data do we collect about you?
3.1.
  The personal data collected by us about you will include the following data:

(A)   from Visitors:

(1)    IP address or other unique device identifiers; and

(2)    usage of our website or the Applications.

(B)   from Users:

(1)    name;

(2)    email address;

(3)    phone number;

(4)    address;

(5)    correspondence with us;

(6)    IP address or other unique device identifiers;

(7)    payment and banking information;

(8)    geolocation;

(9)    Information about the user, such as login credentials and passwords, profile picture, saved routes, language preference, information about the user's favourite drivers, order details, the service type used, and referrer and referee details of a referral program in which the user has participated;

(10) Applications usage or other relevant data; and

(11) personal data voluntarily entered by the User in the free text box when using our Services.

(C)  from Agents:

(1)    name;

(2)    email address;

(3)    company name;

(4)    job title;

(5)    phone number;

(6)    business industry;

(7)    address;

(8)    correspondence with us;

(9)    IP address or other unique device identifiers;

(10) payment and banking information;

(11) geolocation;

(12) agent profile information (including profile photo);

(13) applications usage or other relevant personal data; and

(14) copy of ID card or national identification number and expiry date;

(D)  from Drivers:

(1)    name;

(2)    phone number;

(3)    email address;

(4)    home address;

(5)    correspondence with us;

(6)    IP address or other unique device identifiers;

(7)    payment and banking information;

(8)    geolocation;

(9)    Driver profile information, including login details and passwords, profile picture, vehicle picture, language preference, feedback, ratings, compliments and referrer and referee information of a referral program participated by the Driver;

(10) applications usage or other relevant data;

(11) driving licence identification number and expiry date;

(12) information required to collect and pay any fees;

(13) vehicle information and picture;

(14) vehicle insurance information;

(15) national identification number and expiry date; and

(16) date of birth.

3.2.Only the personal information that we deem to be necessary for the purposes outlined in this Privacy Statement's paragraph 4 is collected by us. We don't gather any unnecessary or excessive amounts of personal information.
4.How do we use your personal data?
4.1.
Your personal data may be gathered, processed, compiled, and collected in the following ways:

(A) for clients, users, and visitors:

(1)    profile information records;

(2) comments, reports, and records of how our services were used, including any records of communications with customer service;

(3)    records of payment in respect of our Services;

(4)    records and reports of usage of our Applications, including bug reports, competitions or contests and login sessions;

(5)    records of your live chat history and feedback and rating to Drivers;

(B)   for Drivers:

(1)    records of profile information;

(2)    records and reports of usage of our Services, including records of interaction with customer service, Driver operations, field agents and third-party service providers;

(3)    records of payment in respect of our Services;

(4)    records and reports of how our applications were used, including reports of bugs, competitions, and login sessions;

(5)    reports of live chat history and feedback from Users and Agents;

(6)    records of your deliveries and performance; and

(7)    records of your vehicles, driving permit, vehicle insurance and vehicle license.

 
4.2.
We might handle your personal information for the following reasons.

(A)   Visitors, Users and Agents:

(1)    to provide and maintain our Services such as to

(a)    create, update and maintain your account registered with us;

(b)    enable transportation and deliveries;

(c)    track deliveries; and

(d)    offer, process or facilitate payment for deliveries or our Services.

(2)    to monitor the use of our website, Services or Applications;

(3)    to help maintain the safety, security and integrity of our Services and prevent crime and fraud;

(4)    to customize your experience using our applications: By learning about your preferences and behaviour, we can better understand your unique needs and interests and offer you services that are more suited to them. In order to engage in some of this marketing, we may need your permission. If your consent is required in such circumstances, we won't start the marketing campaign until we have it. If you decide that you no longer want to receive such information, you can unsubscribe at any time;

(5)    to enhance our website, Services, and Applications or to create new ones: We may use your personal information to create new features and functionality, to enhance our software and interface design, or to use error reports to create more robust security features;

(6)    for customer service: your personal data helps us to more effectively respond to your customer service requests, receive feedback and support needs;

(7)    your personal information will be used for research and development, product testing, analysis, machine learning, and other purposes to enhance your experience;

(8)    to compile aggregate statistics about you and to analyse your Services and Applications usage;

(9) for the management and administration of our business (including the administration and upkeep of databases containing personal data), we may use your personal information;

(10) for the management and administration of our business (including the administration and upkeep of databases containing personal data), we may use your personal information;

(11) for legal proceedings or as required by regulators, government entities and official enquiries, or to comply with our legal obligations; and

(12) for direct marketing, subject to having obtained your consent in accordance with applicable laws and as contemplated in paragraph ‎14 of this Privacy Policy.

(B)   Drivers:

(1)    to provide and maintain our Services such as to

(a)    create, update and maintain your account registered with us;

(b)    enable and notify transportation, orders and deliveries;

(c)    track deliveries; and

(d)    offer, process or facilitate payment for deliveries or our Services.

(2)    to monitor the use of our Services, Applications and website;

(3)    to help maintain the safety, security and integrity of our Services and prevent crime and fraud, such as screening Drivers;

(4)    to personalise your experience on our Applications: identifying your preferences and behaviour help us to better understand your individual needs and interests and provide you with more tailored Services. We may require your consent for some of this marketing activity. In such cases where consent is required, we will only conduct the marketing activity if we have obtained your consent. You may choose to unsubscribe at any time if you do not wish to receive such information;

(5)    to improve our website, Services and Applications or develop new ones: we may use your personal data to develop new features and functionality, to improve our software and interface design, we may use the error reports to improve security features;

(6)    for customer service: your personal data helps us to more effectively respond to your customer service requests, receive feedback and support needs;

(7)    for research and development: your personal data will help us test, research, analyse, assist with product development and machine learning to improve your experience;

(8)   to compile aggregate statistics about you and to analyse your Services and Applications usage and deliveries, including performance metrics of services provided by the Driver;

(9)    for non-marketing communications related to our Services such as notifications of changes to our Applications or our Services;

(10) to administer our business: we may use your personal data for the management and administration of our business (including administering and maintaining databases storing personal data);

(11) for legal proceedings or as required by regulators, government entities and official enquiries, or to comply with our legal obligations;

(12) for direct marketing, subject to having obtained your consent in accordance with applicable laws and as contemplated in paragraph ‎14 of this Privacy Policy; and

(13) for providing benefits to the Drivers, including the purchase of insurance.

  
4.3.
  If we want to use your personal data for other purposes not covered by this Privacy Policy, we will notify you and obtain your prior consent where applicable, and ensure that the use of your personal data complies with the applicable laws.   
4.4.
  We are allowed to use your personal data in these ways because of one or more of the following apply:

(A)   we have obtained your consent;

(B)   we need to do so in order to perform our contractual obligations with you;

(C)  we have legal duties and regulatory obligations that we have to discharge;

(D)  the use of your personal data as described is necessary for our legitimate interests;

(E)   we need to do so in order to respond to public health incidents or to protect the vital interests of natural persons; or

(F)   we have other legal bases allowed by applicable laws to process your personal data.

  
4.5.
Not all data protection laws are the same so not all of the legal bases listed in paragraph ‎4.4 apply in all jurisdictions (e.g. legitimate interests are not a legal basis allowed in some jurisdictions). We will process your personal data in accordance with the legal basis permitted by applicable laws in your jurisdiction.    
4.6.
Your personal data collected by us will not be sold, exchanged, shared, transferred or given to a third party for their own direct marketing purposes unless we have your prior consent or we are on other legal bases allowed by applicable laws.
5.Personal data sharing and disclosure
5.1.
  Our Services require that we share your personal data with other users. This includes:

(A)   sharing Users’ or Agents’ full name, phone number, personal data contained in free text box voluntarily entered by a User, and pick up or drop off locations with Drivers after a delivery has been initiated for the purposes of completing a delivery;

(B)   sharing the Driver’s name, phone number, driver profile information, vehicle information, vehicle picture and geolocation with Users or Agents after a delivery has been initiated for the purposes of completing a delivery; and if you are a member of a fleet, your personal data (e.g. name, phone number, driver profile information, records and reports of usage of our Services and Applications, records of payment, vehicle information) will be shared with the owner or manager of the fleet. You should take care when disclosing your personal data to Drivers, or to Users or Agents. You understand and acknowledge that we cannot control the actions of other users with whom you may choose to share personal data. We do not monitor the use of such features in the normal course of business, although we reserve the right to do so at our discretion. Therefore, you understand and acknowledge that we cannot and do not guarantee that the personal data you share with other users will not be reviewed by unauthorised persons. You also acknowledge that your personal data may still be accessed by the relevant users with whom you shared the personal data after the delivery is completed. For example, the relevant user may view the transaction records which contain your personal data. 

 
5.2.
  We may also share your personal data to provide our website, Services, Applications or for legal reasons with:

(A)   our employees, officers or independent consultants;

(B)   our auditors and external legal and financial advisors;

(C)  our suppliers, business partners, data processors and sub-contractors including:

(1)    IT service and software suppliers;

(2)    payment processors and facilitators;

(3)    cloud platform service providers;

(4)    cloud storage providers;

(5)    data analytics providers;

(6)    research partners;

(7)    marketing and advertising agencies who create our advertisements and promotions;

(8)    background check and identity verification providers;

(9)    vendors that assist us to enhance the safety and security of our website and Applications; and

(10) customer service providers;

(D)  our insurers and bankers, and Drivers’ insurers;

(E)   any regulator or government body to whom we are under an obligation or otherwise required to make disclosure under the requirements of any applicable laws;

(F)   our affiliates: we share personal data with our subsidiaries and parent companies and other affiliates to help us provide our Services or conduct data processing on our behalf;

(G)  any relevant individuals, if we believe that doing so is necessary to comply with the law, a court order, a government request, or where it is necessary for safety reasons. This includes disclosing your personal information to other businesses or organizations for the purpose of preventing crime and fraud;

(H) a third party with a connection to or involvement in any discussions regarding a merger, the sale of company assets, consolidation or restructuring, financing, or the purchase of all or a portion of our business by or into that third party.

5.3.Before disclosing your personal information to the third parties listed in Section 5.2 of this Privacy Policy, we will make sure they are bound by confidentiality obligations.
5.4. We may disclose your personal information to third parties in addition to those listed in Section 5.2 of this Privacy Policy. If applicable laws require us to notify you and obtain your permission ahead of time, we will do so.
5.5. We do not share or sell your personal information with any third parties, and we only ensure that it is used lawfully and fairly within the bounds of the law.
6.International transfer of personal data
6.1.We operate a global company with locations all over the world. As a result, we gather and distribute personal information all over the world. This implies that we might send your personal information to countries or regions outside of your own. We will make sure that any such transfer of your personal data complies with applicable laws and is subject to this Privacy Policy. For instance, where necessary, we will ensure that personal data transferred to locations outside of your country or region will be protected at a level comparable to that required by applicable laws. If necessary, we will also secure an equivalent commitment from any overseas recipient of your personal data.
6.2.Please get in touch with us using the information provided in the "Contacting us" section below if you want more information.
7.   Security of personal data
7.1.     Once we have your personal information, we will take all legally mandated steps and security precautions to keep it safe from unauthorized or unintentional access, processing, erasure, loss, or use by us and our data processors.
7.2. Except for the uses and purposes specified in this Privacy Policy, your personal information will be kept private and secure and will only be disclosed to those parties to whom it is necessary.
7.3. We will use contractual and other tools to monitor the data processors' adherence to this Privacy Policy if we outsource and entrust your personal data to them.
7.4.To safeguard the personal information you provide, we have implemented organisational, physical, and technical security measures that are compliant with industry standards. Our security precautions may include TLS encryption, hashed password storage, and SSL certificate signing.,
7.5.  Your Applications password must be kept private at all times. Your application password must not be revealed to any outside parties in any way. If you think your password or record has been compromised, kindly let us know right away.
7.6.  Information transmission over the internet is not entirely secure. Though we take security precautions to protect your personal information, we cannot ensure the security of any transmissions to the Applications, so you transmit at your own risk.
8.Retention of personal data
8.1. Unless otherwise required or permitted by applicable laws, personal data collected from you will not be kept for any longer than is necessary to fulfil the purposes outlined in paragraph 4 of this privacy statement.
8.2. Your personal data will be retained by us for as long as is necessary for the purposes stated in paragraph 4 of this Privacy Policy or for as long as is permitted by applicable laws if your account registered with our Applications has not been accessed for three years or we have closed your account upon your request ("End Date"). If it is necessary for us to do so to meet our contractual or legal obligations, or if you have given your consent to our ongoing retention of your personal data, we may keep it for a longer period of time.
8.3. We will make sure that all of your personal data, app-related data, and account-related data are deleted at the conclusion of the retention period. Any physical documents that contain your personal information will be securely and confidentially destroyed by being shredded, burned, or otherwise destroyed.
8.4.  Your personal information will only be kept by our data processors for as long as is required to fulfil the objectives outlined in paragraph 4 of this privacy statement. If personal information is no longer needed for the purposes listed in paragraph 4 of this privacy statement, our data processors will delete it, unless such deletion is prohibited by applicable laws.
9.  Your rights
9.1.
    Your legal rights to your personal data are respected by us. Your legal rights are outlined below, along with the steps we take to protect them. Not all jurisdictions have the same data protection laws, so not all of these rights are applicable everywhere..

(A)     the right to find out how your personal data is being processed and to access the personal data we have on you;

(B)      the right to request that we rectify your personal data if it is inaccurate or incomplete;

(C)     the right to request that we restrict our use of your personal data, restrict access to it, or make it anonymous. Please be aware that there may be situations where you request that we block, delete, or anonymize your personal data but we are legally required to keep it;

(D)     the right, when technically possible, to receive certain personal data from us in a structured, widely used, and machine-readable format and/or to request that we send that data to a third party. Please be aware that this right only pertains to personal information that you have given us;

(E)      the option to revoke your consent for us to process your personal data. However, keep in mind that we may still be permitted to process your personal information if we have another legal basis for doing so (other than your consent). For instance, we might have to keep your personal information to abide by a legal requirement;

(F)      the right to know whether you can refuse to give your consent and what that would mean. You have a right to information when the consent is the legal basis for processing personal data, including the possibility of refusing consent and the effects of doing so;

(G)     the right to object to our processing of your personal data and, in certain situations, the right to ask that we limit how we use it. There may be instances in which you request that we stop processing your personal data or object to it, but we have the legal right to do so and/or to reject your request;

(H) the right to ask us for a history of the personal information we have about you; 

(I) the right to not have decisions about you solely based on automated processing; and

(J) the right to file a complaint with the appropriate authority if you believe that any of your rights have been violated by us.

9.2. We will implement the necessary technical safeguards to give you the ability to manage how we handle your personal data. You can exercise all of your rights by getting in touch with us using the information provided in the "Contacting us" section below, in addition to some of your rights being accessible through your Applications account.
10.Cookies
10.1. Please refer to our Cookie Policy which can be obtained.
11.   Third-party links
11.1. From time to time, at our discretion, we may offer or include links to goods or services provided by third parties on our website or Applications.
11.2. Before using these third-party websites' services, you must review their individual, independent privacy policies and user terms.
11.3. We disclaim all liability and responsibility for the actions, statements, and content on any other websites that are linked to this one.
11.4. To preserve the integrity of our website and applications, we appreciate hearing from you about these external links.
12.Changes to our Privacy Policy
12.1. We may occasionally update this privacy statement to reflect the evolving business, legal, or technological developments. Depending on the importance of the changes we make, we will take the proper steps to notify you when we update our privacy policy. If there are any material changes to the Privacy Policy, we will notify you first. Check the "last updated" date at the top of this privacy policy to see when it was most recently modified.
12.2.You should periodically review this privacy statement. You will be deemed to have agreed to the modifications or updates to this Privacy Policy if you continue to use our website, our applications, or our services. Let's say that you object to the Privacy Policy's updates or changes. We won't be able to give you access to our applications or offer you our services in that case..
13.  Contact us
13.1.
Please contact contact@faramove.com with any questions, concerns, requests for data access, or corrections about how we use your personal information.
14. Direct Marketing
14.1. We intend to directly market our website, Services, or Applications to you in that capacity and for the use of that company or business entity if we provide our Services to you or otherwise interact with you while working with that company or business entity.
14.2.
We intend to use your personal information to directly market our website, Services, or Applications to you if we provide our Services or interact with you in your personal capacity.

(A) The categories of personal information we use for direct marketing include

(1) Your name

(2) Your email address 

(3) Your phone number 

(4) Your address 

(B) The direct marketing activities we carry out utilising your personal data are as follows:

(1) updates to our blog and newsletters

(2) advertising for our website, services, or apps

(3) contests or competitions we hold 

(4) updates about our website, Services, or Applications

(5) polls about our website, services, or applications.

(6) invitations to events; 

(7) holiday greetings; 

(8) promotions for our website, services, or applications.

(9) A gift-based loyalty program

14.3. Without your permission, we will not use the categories of personal information for the direct marketing endeavours outlined in this Privacy Policy's paragraph 14.2.
14.4. By responding with "unsubscribe" to any direct marketing communication from us, or by clicking the "unsubscribe" link at the bottom of any email we send you, you can ask us to stop using your personal information for marketing purposes at any time.
15.  Language Versions
15.1.In case of any discrepancy between the English version and any regional language version, the English version prevails.